Privacy Policy
Privacy Policy
Cliivo Privacy Policy
Data privacy is a very important topic for Cliivo. As we run our communication and marketing campaigns, we need to collect some of your personal data. In addition, when interacting with you through our websites, applications and digital services, we may also record some of your personal information so we can personalize and deliver relevant content.
This Privacy Policy aims to explain:
- What information we collect and process, and why;
- How we use that information;
- Cookies on our websites;
- The options we make available, including how to access, update and delete information.
We reserve the right to change, modify, add to or rectify this Privacy Policy at any time, without prior notice, by subsequently publishing any such changes.
1. Why a privacy policy
The collection, processing and storage of personal data are subject to the applicable data-protection legislation, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (General Data Protection Regulation, GDPR).
At Cliivo, we implement good practices in terms of security and protection of personal data, promoting actions and improving systems to effectively protect all of the data the Client provides to us.
2. Who is responsible for processing your personal data?
Within the scope of this Privacy Policy, the parties responsible for processing your personal data are:
- Netopolis, Sociedade de Representaciones, Lda., headquartered at Rua Soeiro Pereira Gomes, Lote 1, 8C, in Lisbon, with tax ID 502 775 912, owner of the Cliivo brand;
- Any other company in the Netopolis group, or any subcontractor it engages, in connection with the services we provide.
3. What personal data do we collect?
We collect personally identifiable information such as name, email, phone number and address details, including country, city and access region; professional profile data, including job title, company name and industry, number of employees, academic background and length of professional experience; marketing preferences, and other items, through form submissions. We may also request additional information through direct contact, email or phone.
We also store information about all interactions with our support, sales, marketing and administrative teams, through the various channels available.
4. What information do we collect from website browsing?
A "cookie" is a file that is stored on each user's computer when accessing certain web pages, allowing the storage and retrieval of information about browsing habits and, depending on the information it contains and how the device is used, it may be used to identify the user.
When you visit our website, a cookie is placed in your browser to collect data about your preferences. Information such as IP address, geographic location, referral source, browser type, visit duration and pages viewed is collected, among other items.
The use of cookies is a common practice on websites across the Internet and in most browsers. You can allow, block or delete the cookies installed on your device by configuring those options. If you block them, certain services that depend on them may not be available.
5. For what purposes is your personal data collected?
The personal data we collect is used to improve the relevance of the communications we send, to manage the commercial relationship, to tailor services to the Client's needs and interests, and for information and marketing activities relating to the products and services of the Netopolis group.
6. How do we keep your personal data secure?
We ensure the security of your personal data by implementing several security, technical and procedural measures designed to protect personal data against transfer, loss, misuse, alteration, processing or unauthorized access, as well as against any other form of unlawful processing.
7. Where and for how long do we store the data?
The data storage period varies according to the purpose for which the information is collected and processed. Where no specific legal obligation applies, the data will be stored and retained for five (5) years after collection, on a secure server with restricted access.
This data may be stored on third-party sales or marketing platforms; we ensure that they comply with national and European data-processing standards.
We do not intentionally collect personal information from children under the age of 13 or below the applicable age limit.
8. What are your rights as a data subject?
In accordance with applicable law, data subjects may, at any time, request access to their personal data, as well as its rectification, deletion or restriction of processing, and the portability of their data, by registered letter sent to:
- Data Protection Officer
- Netopolis
- Rua Soeiro Pereira Gomes, lote 1, 8C 1600-198 Lisboa
Every email we send includes a link to unsubscribe, usually in the last few lines. Clicking that link automatically removes you from the contact list. Please note that submitting any other form will register a new consent and you will begin receiving our communications again. You may unsubscribe again at any time.
9. Can my data be transferred?
We may engage third parties to provide certain services, including support, marketing, sales or other services, which may have access to some of your personal data, including data needed for contractual purposes. We ensure that these entities are credible and provide protection guarantees, and no data is shared beyond what is strictly necessary to deliver the contracted service.
10. Who can I contact with questions?
You may, at any time, send questions about our privacy policy by registered letter to the address indicated above.